Outsource Calling Services

Outsource Calling Services

MBK360’s Outsource Calling Services provide end-to-end voice-based support to help you engage prospects, nurture customer relationships, and streamline your outreach operations. By partnering with us, you gain access to a dedicated team of trained agents, robust telephony infrastructure, and proven call‑management processes—all without the overhead of running an in‑house call center.

Our service offerings include inbound support (customer inquiries, technical assistance, order processing), outbound campaigns (lead qualification, appointment setting, surveys), and blended programs that combine both. We integrate seamlessly with your CRM to ensure real-time data synchronization, call tracking, and performance analytics. Each campaign is tailored to your industry—whether eCommerce, finance, healthcare, or education—to maximize relevance and impact.

With MBK360, you benefit from scalable staffing models, multilingual capabilities, and quality‑assurance protocols that maintain high service standards. Regular coaching, call monitoring, and KPI reporting ensure continuous improvement and transparency. This lets you focus on your core business while we handle the complexities of voice communication and customer engagement.

• Comprehensive Call Coverage: Inbound, outbound, and blended call campaigns tailored to your objectives.
• Integrated CRM & Reporting: Real-time call logging, performance dashboards, and actionable insights.
• Multilingual Support: Agents fluent in English, Hindi, regional languages, and other major dialects.
• Scalable Staffing: Flex up or down based on call volumes—no long‑term commitments.
• Quality Assurance: Call recordings, evaluation scores, and regular feedback loops to ensure excellence.
• Cost Efficiency: Reduce overhead on infrastructure, training, and management while maintaining high service levels.